A booking agreement cannot be cancelled except by mutual agreement between St Lucia SA, guest and establishment. St Lucia SA shall be at liberty in its discretion to charge a cancellation fee or any percentage thereof.

An administrative management fee shall be levied on all cancellations, except those contemplated in clause 17.5 of the Consumer Protection Act.

In addition to the full cancellation and/or any amendments to an existing reservation, the mentioned cancellation fee will be processed as follows:

Cancellations/amendments greater than 45 days prior to arrival date, 25% non-refundable deposit on confirmation
Cancellations/amendments within 45 to 30 days prior to arrival date, 50% non-refundable deposit
Cancellations/amendments within 29 to 15 days prior to arrival date, 80% non-refundable deposit
Cancellations/amendments within 14 days and on arrival date, 100% non-refundable deposit
100% non-refundable deposit in the case of premature departure