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Privacy Policy

    Home Privacy Policy

    INTRODUCTION

    We are committed to safeguarding the privacy of our website visitors; in this policy we explain how we will treat your personal information.

    SECTION 1 – WHAT DO WE DO WITH YOUR INFORMATION?

    When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.

    When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.

    Email marketing (if applicable): With your permission, we may send you emails about our store, new products and other updates.

    Types of information collected may include, but is not limited to:
    Full Name
    Email Address
    Business or Home Address
    Employer/ Affiliated Organisation
    Contact Telephone Numbers
    Date of Birth
    Reason for Accessing Site
    Details of any Advertising/Affiliate Channel that may have referred your business
    Intended Usage of Information Requested
    Voluntary guest reviews of accommodation establishments
    The personal information detailed above will be collected either electronically by using cookies (as more fully described below) or provided voluntarily by you.

    SECTION 2 – CONSENT

    How do you get my consent?

    When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.

    If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.

    How do I withdraw my consent?

    If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at admin@stluciasa.com.

    SECTION 3 – DISCLOSURE

    We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.

    SECTION 4 – SERVERS

    Our store is hosted on a secure server. Our hosting provider provide us with the online e-commerce platform that allows us to sell our products and services to you.

    Your data is stored through our hosting provider’s data storage, databases and the general server application. They store your data on a secure server behind a firewall.

    Payments:

    As otherwise provided for in this policy, the rules, processes and procedures of PayBridge and the relevant paying bank, clearing bank and card association shall apply to all payments and transactions concluded on this website and your rights and obligations in respect of payments due to or by you shall be governed accordingly. We take all possible measures to ensure that payment with a credit card on stluciasa.com is secure. The primary measures taken to ensure this security are as follows:

    Credit card transactions will be acquired for St Lucia SA via PayBridge.

    We do not store any credit card details on our system. We simply forward the credit card details onto PayBridge who authorize the transaction, without storing them in our system. For more detail on PayBridge refer to http://site.nightsbridge.com/payment-systems/.

    St Lucia SA and PayBridge use the strictest form of encryption, namely Secure Socket Layer 3 (SSL3). No credit card details will ever be sent via unsecure methods such as email.

    In the event that you suffer loss, damage or liability notwithstanding St Lucia SA adhering to the above primary measures, you hereby indemnify and hold St Lucia SA harmless for any loss, damage or liability of whatsoever nature arising from payments and transactions concluded on this website.

    For more insight, you may also want to read St Lucia SA’s Terms of Service.

    SECTION 5 – THIRD-PARTY SERVICES

    In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.

    However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.

    For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.

    In particular, remember that certain providers may be located in or have facilities that are located in a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.

    As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.

    Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.

    Links

    When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.

    SECTION 6 – SECURITY

    To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.

    If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.

    COOKIES

    Here is a list of cookies that we use. We’ve listed them here so you can choose if you want to opt-out of cookies or not.

    _session_id, unique token, sessional, Allows St Lucia SA to store information about your session (referrer, landing page, etc).

    cart, unique token, persistent for 2 weeks, Stores information about the contents of your cart.

    _secure_session_id, unique token, sessional

    storefront_digest, unique token, indefinite If the shop has a password, this is used to determine if the current visitor has access.

    analytics.js, search engine analytics

    zilla_likes_114

    SECTION 7 – AGE OF CONSENT

    By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

    SECTION 8 – CHANGES TO THIS PRIVACY POLICY

    We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

    If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.

    QUESTIONS AND CONTACT INFORMATION

    If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Privacy Compliance Officer at admin@stluciasa.com.

    St Lucia is a small town on the East coast of South Africa. Surrounded by an UNESCO World Heritage Site, this town is at the heart of magnificent natural coastal forests, wild animals, majestic bird life, breathtaking beaches and hospitable people.

    St Lucia SA is an online booking platform for accommodation, tours, safari packages and activities in St Lucia.

    Email | Reservations
    Phone | +27 (0)83 442 1896

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